Travel Insurance – Moneyback Guarantee Terms & Conditions

General Terms and Conditions

Fraud and abuse relating to any of InsureDIY's Rewards, Promotion or Moneyback Guarantee program will result in the forfeiture of the accrued DIY$, cancellation of any moneyback or benefits from the program, as well as the cancellation of your InsureDIY account.


InsureDIY reserves the right to change the terms and conditions herein, withdraw any Rewards, Promotional or Moneyback Guarantee Program without prior notice.


In case of any dispute arising from any Programs, the decision of InsureDIY shall be final.


InsureDIY Travel Insurance – “Moneyback Guarantee Program”

We guarantee the lowest “Net Travel Insurance Premium” on ("InsureDIY") in accordance with these terms and conditions. Should you find a lower premium rate online for the same Travel Insurance policy on another “eligible Travel Insurance website” within 24 hours of your Travel Insurance purchase on InsureDIY, we will refund you the difference between the Net Travel Insurance Premium paid to InsureDIY and the lower premium rate quoted online by the other eligible Travel Insurance website. The difference paid by InsureDIY is limited to a maximum of SGD50 per person/claim. “Net Travel Insurance Premium” is the Travel Insurance premium quoted on our website net of any discounts, rewards or discounts offered by us. An “eligible Travel Insurance Website” must be an online insurance website operating in Singapore with a website with domain name "" that sells its Travel Insurance policies to the general public with payment paid online using a credit card. The website must be operated by an MAS licensed intermediary.


What does the “Moneyback Guarantee Program” apply to?

The Moneyback Guarantee applies to all Travel Insurance policies purchased through


Moneyback Guarantee

This guarantee is provided by InsureDIY Pte Ltd (Company Registration Number 201212158G), a company incorporated under the laws of Singapore, having its registered office at 20 Maxwell Road, #07-18D Maxwell House, Singapore 069113. In the event that you find a lower publicly available rate for the same Travel Insurance on InsureDIY or on another Singapore-based website (which means a website with domain name "". The website must also be operated by an MAS licensed intermediary within 24 hours of your purchase with InsureDIY, we will refund you the difference up to SGD30. This Lowest Premium Guarantee is subject to these Terms and Conditions.


Must be "Apples to Apples" Comparison

The Moneyback Guarantee is available only for exactly the same Travel Insurance products, for example, including but not limited to coverage by the same insurer, the same insured person(s), the exact same coverage dates, travel destination(s) and trip type, the same plan and benefits and the same terms and conditions as purchased on InsureDIY. The Moneyback Guarantee applies to the full cost of Travel Insurance from the eligible Travel Insurance Website. You must meet all requirements imposed on the lower premium rate (if any) and demonstrate that you are legitimately going for the trip by producing documents such as airline tickets. The Moneyback Guarantee is not available for premium rates on websites where the complete insurance benefits and terms and conditions are unknown until after purchase.


Comparison Rates Must Be Available to the General Public Online

The Moneyback Guarantee applies only to premium rates both advertised and available to the general public by the eligible website on a English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, staff prices; or prices available only by using a coupon or other promotion not offered to the general public. The Lowest Premium Guarantee does not apply to limited period special promotions offered by the eligible website and must be available to the general public on a regular and on-going basis. The Moneyback Guarantee only applies to Travel Insurance policy available for purchase on the eligible website and does not apply to Travel Insurance provided as part of a package, for example, as part of a purchase of another insurance policy, travel package or any other product/service.


The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and able to be purchased and paid for in Singapore Dollars (without the use of a currency exchange calculator) at the time you notify us of a Claim on the Moneyback Guarantee program. Premium differences cannot be due to a change in or use of a different foreign exchange rate.


Notifying us of a Claim

You must email us at [email protected] within 24 hours after your purchase on InsureDIY to make a claim under the “Moneyback Guarantee Program”.


The lower rate must be available for purchase at the time you contact us, as determined by us. You can claim a Moneyback Guarantee difference only once and on only one policy, even if a lower premium rate is found on more than one occasion. You may only make one Moneyback Guarantee claim regardless of the number of accounts you have with us or the number of policies bought from us.


The refund of the difference between the Travel Insurance policy bought by you through InsureDIY and the lower premium rate available on another eligible website will only be refunded after you have emailed us the required information within 24 hours after your purchase and after you have provided proof of going for the trip that the travel insurance is bought for and the refund will be made after you have returned from the abovementioned trip.


Verification of Claims

All requests and claims, including receipts, are subject to verification by us. We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by us. InsureDIY does not accept screen shots of imagery of lower premiums provided due to the ease of modification or alteration of such imagery. In addition, we will not verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. You must provide us with all requested information relating to the lower premium rate including, without limitation, the address of the website on which the lower premium rate is available, the insurer of the relevant Travel Insurance policy, the Travel Insurance plan name and type, the applicable coverage dates, destination(s), number and date of birth of travellers, and the policy terms and conditions.


We must be able to verify all elements of the claim and the required terms found on the eligible website at the time the claim is processed.


Failure to provide us with sufficient evidence or details of the lower premium rate may result in invalidation of your claim.



We reserve the right in our sole discretion to modify or discontinue the Moneyback  Guarantee program or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your purchase will determine your eligibility under the Moneyback Guarantee. The failure by us to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.



These Moneyback Guarantee Terms & Conditions are governed by Singapore law. In the event of any dispute, you irrevocably submit to the exclusive jurisdiction of the Singapore courts. If any part of the these Moneyback Guarantee Terms & Conditions are determined to be invalid or unenforceable pursuant to any applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and will continue in effect. These Moneyback Guarantee Terms & Conditions constitute the entire agreement between you and us with respect to this Moneyback Guarantee and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us.


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